Effective Date: October 2024

1. Introduction

 Welcome to Agnolytics. These Terms of Service (“Terms”) govern your access to and use of the Agnolytics platform, including any related applications, services, and integrations (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

If you do not agree to any part of these Terms, you should not use the Services.

2. Eligibility

 You may use the Services only if you are over the age of 18 and are capable of forming a legally binding contract with Agnolytics. By agreeing to these Terms, you represent that you meet these eligibility requirements.

3. Interpretation

1.1 In these Terms, the following definitions apply:

• Authorised Users: Employees, agents, or contractors of the Client authorized to use the Services.
• Client: The person or firm who purchases the Services from Agnolytics.
• Client Data: Data inputted into the Agnolytics platform by the Client or its users.
• Services: The telecare SaaS platform, including software, documentation, and connected health solutions provided by Agnolytics.
• System: Agnolytics’ telecare platform, which includes device management, alarm handling, and predictive analytics.
• Support Services: The support provided by Agnolytics for the Services.
• Virus: Any malicious software, such as worms or trojan horses, that could disrupt the performance of the Services.

1.2 References to singular terms include plural, and vice versa.

4. Service Administration

4.1 Appointment of Service Manager: Agnolytics will appoint a Delivery Manager responsible for the overall performance of the Services. The contact details of the Delivery Manager will be communicated to the Client.

4.2 Client Contact: The Client must appoint and maintain a primary contact for communication with Agnolytics.

5. Provision of Services

5.1 Service Access: Agnolytics grants the Client a non-exclusive, non-transferable right to use the Services for internal business operations, subject to these Terms.

5.2 Restrictions: The Client must not:

• Allow third parties to use the Services.
• Reverse-engineer, decompile, or attempt to derive the source code of the software.
• Store or transmit any harmful content (e.g., Viruses).

6. Client Responsibilities

6.1 The Client is responsible for:

• Appointing a primary contact for Agnolytics communication.
• Ensuring Authorised Users follow secure practices, including maintaining confidential passwords.
• Monitoring and addressing any issues related to client data.

6.2 The Client will ensure that all data provided to Agnolytics is free from any malicious software and complies with all applicable regulations, including data protection laws.

7. Support and Service Availability

7.1 Support Services: Agnolytics will provide support to the Client during business hours, Monday to Friday, 9 a.m. to 5 p.m. (GMT).

7.2 Service Availability: Agnolytics aims to make the Services available 24/7 but reserves the right to perform scheduled maintenance. Clients will be notified in advance of any planned maintenance.

8. Data and Privacy

8.1 The Client owns all rights, title, and interest in the data they input into the Agnolytics platform.

8.2 Data Protection: Agnolytics processes Client Data in accordance with GDPR and other applicable data protection laws. Refer to the Privacy Policy for detailed data handling practices.

8.3 The Client is responsible for the legality and accuracy of Client Data.

9. Fees and Payment

9.1 Fees: The fees for Services will be as set out in the contract or quote provided to the Client. All payments are due within 30 days of the invoice date.

9.2 Late Payment: If the Client fails to make timely payments, Agnolytics reserves the right to suspend access to the Services. Late fees will be applied at 8% above the Bank of England base rate.

10. Service Modifications

10.1 Customization: Any requested customizations by the Client will be subject to additional fees, which must be agreed upon before implementation.

10.2 Updates: Agnolytics may update the Services from time to time to improve functionality or address security concerns.

11. Intellectual Property

11.1 Ownership: Agnolytics owns all intellectual property rights related to the platform, including the software and documentation.

11.2 Client Use: The Client is granted a limited license to use the Services but cannot distribute, modify, or create derivative works from the software.

12. Termination

12.1 Termination by the Client: The Client may terminate the agreement with 30 days’ notice.

12.2 Termination by Agnolytics: Agnolytics may terminate the Services if the Client violates these Terms or fails to make payments.

13. Limitation of Liability

13.1 Agnolytics will not be liable for any indirect, incidental, or consequential damages arising from the use of the Services.

13.2 Total Liability: The total liability of Agnolytics will not exceed the amount paid by the Client for the Services during the preceding 12 months.

14. Amendments to the Terms

14.1 Agnolytics reserves the right to modify these Terms at any time. Clients will be notified of significant changes via email or through the platform. Continued use of the Services after changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Contact Information

AGNOLYTICS LTD
Company number 16074775
Registered office address
Boundary House, Cricket Field Road, Uxbridge, Middlesex, United Kingdom, UB8 1QG

Email: enquiries@agnolytics.com