Shared ARC Platform
Ensuring Continuity, Efficiency, and Resilience in Telecare and Alarm Management
In the ever-evolving telecare and alarm monitoring industry, our Shared Alarm Receiving Center (ARC) Platform empowers businesses with advanced solutions to optimize operations, ensure disaster recovery readiness, and maintain uninterrupted services during critical events
Routing Alarms and Calls
Seamlessly redirect alarms and emergency calls to alternate Alarm Receiving Centers (ARCs) to ensure uninterrupted service delivery during peak load, maintenance windows, or system failures.
Disaster Recovery Management
Our platform is designed with robust disaster recovery capabilities, ensuring continuous monitoring and quick action, even in unforeseen circumstances like natural disasters or system downtime.
Cost-Efficient Workload Balance
Avoid unnecessary resource strain by balancing workloads across shared ARCs. Efficient load management ensures cost savings without compromising response quality.
Avoiding Disruption
Built for resilience, the Shared ARC Platform minimizes operational disruptions, enabling your team to deliver 24/7 care while upholding service level agreements (SLAs).
Managing Unpredictable Call Flow
Handle unpredictable spikes in alarm activations or calls with intelligent workload distribution, ensuring no critical alarm is missed.
Why Choose Agnolytics’ Shared ARC Platform?
Scalable and Flexible
Adjusts dynamically to operational demands
Proactive Resilience
Built to withstand disruptions and maintain performance
Seamless Integration
Works with existing telecare and alarm systems
Improved Efficiency
Reduces response time and ensures effective alarm handling
Industry Challenges We Address
Understanding and overcoming the complex challenges faced by modern telecare providers
Peak Load Management
Handle sudden surges in call volumes during emergencies or natural disasters without compromising service quality.
- Automated load balancing
- Real-time capacity monitoring
- Predictive analytics for resource allocation
Service Continuity
Maintain uninterrupted service during system outages or maintenance periods.
- Redundant systems architecture
- Automated failover mechanisms
- 24/7 system monitoring
Compliance & Security
Meet regulatory requirements while ensuring data security across multiple centers.
- GDPR compliance
- Secure data transmission
- Audit trail management
Resource Optimization
Maximize resource utilization while maintaining service quality.
- Smart workforce scheduling
- Resource utilization analytics
- Cost optimization strategies
Business Continuity Plan
Comprehensive strategies to ensure uninterrupted service delivery
Incident Response Protocol
Structured approach to handling service disruptions:
- Automatic incident detection
- Rapid response team activation
- Stakeholder communication plan
- Service restoration procedures
Disaster Recovery
Robust recovery mechanisms include:
- Geographically distributed backup centers
- Real-time data replication
- Automated system failover
- Regular recovery testing
Service Level Maintenance
Ensuring consistent service quality:
- SLA monitoring and reporting
- Performance metrics tracking
- Quality assurance protocols
- Continuous service improvement
Access Control & Permissions
Granular access management based on center and role requirements
Role-Based Access Control
Customized access levels for different user roles:
- Administrator permissions
- Supervisor access rights
- Operator-level controls
- Temporary access management
Center-Specific Permissions
Tailored access controls for each center:
- Location-based restrictions
- Data access limitations
- Feature availability control
- Cross-center collaboration rules
Security Features
Advanced security measures:
- Multi-factor authentication
- Session management
- Activity logging
- Security policy enforcement
Ready to Transform Your ARC Operations?
Schedule a personalized demonstration to see how our Shared ARC Platform can enhance your service delivery and operational efficiency.
Tailored Telecare Solutions
Get a customized ARC platform solution for your business. We’ll analyze your needs and create a tailored implementation plan that maximizes efficiency and care quality.