Privacy Policy for Agnolytics

Effective Date: 12^th November 2024
Last Updated: 12^th November 2024

At Agnolytics, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, use our services, or interact with us. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information:

When you interact with us, we may collect personal information such as:

• Name
• Email address
• Phone number
• Company/Organization details
• Job title
• Any other information you provide through forms, surveys, or inquiries

1.2 Non-Personal Information:

We may automatically collect certain non-personal information when you use our website, including:

• IP address
• Browser type and version
• Device information
• Referring/exit pages
• Time and date of visits
• Cookies and usage data

1.3 Telecare Data (If Applicable):

For users of our telecare platform, we may collect additional data related to IoT devices, alarm activity, and patient monitoring. This data is subject to stricter controls and is only processed as necessary to provide our services.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, improve, and personalize our services.
• To communicate with you regarding inquiries, updates, and promotional materials (with your consent).
• To analyze website usage and improve user experience.
• To comply with legal obligations, enforce agreements, and protect against fraudulent or illegal activity.
• For telecare platform users, to process and transmit alarm-related data securely.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience on our website.
• Track usage patterns and gather analytical data.
• Remember your preferences for future visits.

You can control or disable cookies through your browser settings. However, doing so may limit your ability to use certain features on our website.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Trusted third-party providers who assist us in operating our website and services (e.g., hosting, analytics, customer support).
• Legal Compliance: Authorities or regulators if required to comply with legal obligations or respond to lawful requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Data Security

We prioritize the security of your data and implement appropriate measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Data encryption (in transit and at rest).
• Secure access controls and authentication.
• Regular security audits and vulnerability assessments.

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For telecare platform users, we may retain data longer for compliance with healthcare regulations.

7. Your Rights

Under applicable data protection laws (e.g., GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data (subject to legal and contractual obligations).
• Restriction: Restrict processing of your data in certain circumstances.
• Portability: Receive a copy of your data in a machine-readable format for transfer to another service provider.
• Objection: Object to processing your data for direct marketing purposes or other legitimate interests.

To exercise your rights, contact us at info@agnolytics.com.

8. International Data Transfers

If you are located outside the United Kingdom, your data may be transferred to and processed in the UK or other countries where our service providers operate. We ensure that all transfers comply with applicable data protection laws through appropriate safeguards, such as Standard Contractual Clauses (SCCs).

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child’s information has been inadvertently collected, please contact us at info@agnolytics.com, and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly. The “Effective Date” at the top indicates when this policy was last updated.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Agnolytics Ltd
Company number 16074775

 Registered office address 

Boundary House, Cricket Field Road, Uxbridge, Middlesex, United Kingdom, UB8 1QG

Email: info@agnolytics.com