INCIDENT MANAGEMENT
Intelligent Incident Management
Streamline your alarm response with smart incident tracking, automated workflows, and predictive analytics
Real-Time Incident Creation
Instantly create and track incidents from multiple alarm sources
- Automated ticket generation
- Priority-based categorization
- Smart incident routing
Assignment Management
Efficiently assign and track incident ownership
- Role-based assignments
- Workload balancing
- Escalation management
Analytics & Insights
Data-driven incident analysis and reporting
- Trend analysis
- Predictive analytics
- Performance metrics
Incident Workflow
Incident Detection
Automatic alarm detection and incident creation
Prioritization & Assignment
Smart routing to appropriate team members
Resolution & Documentation
Structured resolution process with detailed logging
Analysis & Learning
Continuous improvement through data analysis
85%
Faster Resolution
99.9%
Incident Capture
45%
Reduced Response Time
24/7
Monitoring
Transform Your Incident Management
Experience intelligent incident handling with Agnolytics
Incident Categories
High Priority
Emergency Alarms
- Fall Detection
- Panic Button Activation
- Medical Emergency
- Fire Alarms
Medium Priority
Technical Issues
- Device Malfunction
- Battery Warnings
- Connectivity Issues
- System Errors
Service Request
Maintenance
- Device Maintenance
- Battery Replacement
- System Updates
- User Training
Overview
Response Times
Trends
Predictions
156
Active Incidents
94%
Resolution Rate
8.5m
Avg Response Time
45
Critical Alerts
2.5m
Emergency Response
15m
Technical Response
4h
Maintenance Response
+12%
Incident Growth
-8%
Response Time
85%
First Call Resolution
Peak Hours Forecast
Predicted high incident volume between 2PM – 5PM
Resource Requirements
Additional staff needed for upcoming holiday season
Maintenance Forecast
15 devices due for preventive maintenance next week
